This page tells you the terms and conditions on which we supply our services described on our website www.lyricalcourses.com to you (“Services”). Our primary service is online course services (“Course Service”), supplemented by digital products.
Please read these terms and conditions carefully before ordering any Services from our website. By ordering any of our Services, you will be bound by these terms and conditions. Refusal to accept these Terms and Conditions will result in no Services from our website being able to be ordered. We would recommend you read through the terms carefully, printing a copy of your records if required.
Refund Policy
All courses are designed to be budget-friendly even for hobbyists, and are sold with lifetime access and updates. As all courses are delivered instantly and digitally with full access, to prevent abuse of our products and content, we only accept refunds in exceptional circumstances. We will also take into account when you purchased (i.e. how long you’ve had access), how many lessons and topics you’ve viewed, any notes you’ve taken using our system, and your reason for requesting a refund.
If you’d like to request a refund, please email courses@lyricalhost.com. We aim to reply to your request within 72 hours. If you don’t hear from us after this time, we didn’t receive your email, so please resend or message us at facebook.com/lyricalhost. You must re-confirm your cancellation request by replying to all necessary confirmation emails from us; this is to ensure that we can prove your identity and so we do not delete any data you need to retain. Thanks!
More information on refunds can be found further down this page.
Closing Your Account & Removing Data
If you’d like to permanently close your account, please email courses@lyricalhost.com and we will process your account deletion and remove any data we hold on file for you that is no longer required. Please note that once this is completed, it is irretrievable.
If you are also a Lyrical Host customer, this won’t affect your Lyrical Host account or services. If you wish to cancel your hosting or disable your domain name renewal, this needs to be done via your account at https://hub.lyricalhost.com.
Suspension & Termination
1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Course Service. When a breach of this policy has occurred, we may take such action as we deem appropriate.
2. Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Course Services, and may result in our taking all or any of the following actions:
a. immediate, temporary or permanent withdrawal of your right to use the Course Services
b. immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers
c. issue of a warning to you
d. issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
e. further legal action against you
f. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
g. Changes to our acceptable use policy; we may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
Service Terms & Conditions
1. Information about us
1.1. www.lyricalcourses.com is a site operated by Tansley Digital Ltd t/a Lyrical Host and Lyrical Courses (“we”, “us” and “our”). We are registered in England and Wales under company number 10859131 and we have our registered office at The Ingenuity Lab, The Ingenuity Centre, Triumph Road, Nottingham, UK, NG7 2TU.
Please note that by placing an order for the Services, you consent to us sending to you our regular newsletter by email. This forms our primary method of communicating with you and will inform you of any changes to our services, billing, planned maintenance and account access information.
1.2 Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.
2. Your status
2.1. By placing an order through our website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts
2.1.2. you are at least 18 years old.
2.2. If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.
3. The order process
3.1. You can only place an order with us for Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. By creating an account you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your user name and password private at all times and not allow anyone else to use it. You must contact us should you believe that your username or password has become known to someone else.
3.2. Before you submit an order you will be shown a summary on screen including details of the Services you wish to order and the price payable. There will be an option to amend/correct and errors before proceeding to completion of the order.
3.3. Before being able to submit an order you may be required to register a credit or debit card. We also accept paperless direct debit, however you may need to use a credit or debit card on your first order.
3.4. Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored on your account.
4. How the contract is formed between you and us
4.1. After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Course Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.
4.2. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.
4.3. The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.
5. Our status
5.1. We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are disclaimed by us absolutely.
5.2. Any disclaimer does not affect your statutory rights against the third party seller.
6. Consumer rights
6.1. If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Contract Regulations 2013 allow you to cancel the Contract at any time within 14 working days, beginning on the day after you received the Acceptance Confirmation.
6.2. However, by placing your order for the Services, you agree to us starting supply of those Services before the end of the seven working day cancellation period referred to here. As such, you will not have the right to cancel the Contract under the Consumer Contract Regulations 2013.
6.3. This provision does not otherwise affect your statutory rights.
7. Our limited money back guarantee
7.1. Once the Contact has been formed you may cancel the Contract in relation to the Course Service you have purchased.
7.2. As part of our cancellation process, we will respond to you to confirm your cancellation request. You must re-confirm your cancellation request by replying to this confirmation or we will continue to supply the Course Service and your cancellation will be ineffective. This is to ensure that we do not delete any data you need to retain.
8. Price and payment
8.1. The price of any Services will be as quoted on our website (inclusive of VAT).
8.2. The total cost of your order of the Services will be set out clearly before you submit your order for the Services.
8.3. Prices are liable to change at any time. We will notify you of a change in our prices at least 14 days before the price increase comes into force. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to your account.
8.4. Due to the number of Services offered for sale, it is possible that despite our efforts some Services may be incorrectly priced. We deal with these situations accordingly:
8.4.1 Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order;
8.4.2 If a Service’s correct price is higher than the price stated on our website, we will normally contact you for instructions before accepting your order; and
8.4.3 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation.
8.5. We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent if necessary. If this method is sought, you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us.
8.6. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorised by your credit card provider or bank, you hereby authorise us to seek payment from any other credit card, debit card or direct debit registered against your account.
9. Quality
9.1. We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.
9.2. While we do our best to make sure information is clear, accurate, and correct, we are not responsible for any confusion, user misinterpretation, or business or website decisions made as a result of the information we provide.
9.3. We will not be liable for a breach of the warranty provided above unless:
9.3.1. you give written notice of the breach to us
9.3.2. we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you
9.3.3. the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any)
9.3.4. you alter the Services without our written consent
9.3.5. the problem arises because of misuse
9.4. If we are in breach of the warranty in accordance with the clause above we will use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price.
9.5. By accepting these terms, you acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.
10. Access to the Course Services
10.1. It is your responsibility to ensure that necessary arrangements for access to our Course Services are in place.
10.2. You are also responsible for ensuring that no person other than you accesses your account or Course Services you have purchased unless there is prior written agreement from us.
10.3. We do not warrant access to our services will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum.
11. Data storage
11.1. It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you create or upload onto our servers as part of your use of the Course Services.
11.2. We will follow our archiving procedures for the data stored on our servers.
11.3. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.
12. Terms
12.1. When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
12.2. A breach of either the Website Terms of Use or Acceptable Use policy will entitle us to terminate the provision of Services to you.
13. Support
13.1. Our support team will help resolve any technical problems you have with the Services you are receiving.
13.2 Questions regarding course content should be posted in our Facebook group at facebook.com/groups/lyricalhost.
13.3. We do not provide telephone technical support. Support is provided via online support ticket or online chat.
14. Our liability
14.1. We do not monitor and will not have any liability for your material or any other communication you transmit by virtue of the Course Services.
14.2. Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider.
14.3. No guarantee or representation is given that the Course Services will be free from security incidents or unauthorised users.
14.4. All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
14.5. We do not exclude or limit in any way our liability:
14.5.1. for death or personal injury caused by our negligence;
14.5.2. under section 2(3) of the Consumer Protection Act 1987
14.5.3. for fraud or fraudulent misrepresentation
14.5.4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
14.6. We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:
14.6.1. loss of income or revenue.
14.6.2. loss of business.
14.6.3. loss of profits or contracts.
14.6.4. loss of anticipated savings.
14.6.5. loss of goodwill.
14.6.6. loss of software or data.
14.6.7. wasted expenditure.
14.6.8. wasted management or office time.
14.7. Subject to these terms and conditions, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed 100% of the price you have paid to us for the Services during the 12 months preceding the event giving rise to the liability in question.
14.8. You are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Course Service).
14.9. Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller’s individual liability will be set out in the seller’s terms and conditions. You should consult such terms and conditions.
15. Duration of the Services and cancellation
15.1. As part of our cancellation process, you must re-confirm your cancellation request via our support ticket system or support live chat system or we will continue to supply the relevant Services and your cancellation will be ineffective. You cannot cancel any of your Services by letter, email or telephone.
15.2. Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our Terms of Website Use or our Acceptable Use Policy we may terminate the Contract at any time by giving you 30 days’ advance notice by emailing you at the email address registered against your account.
15.3. Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by 7 days’ notice to you.
15.4. Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.
16. Deletion of your data
16.1. If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be removed from our servers.
16.2. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
17. Additional terms
17.1. Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.
18. Written communications
18.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic.
18.2. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
19. Notices
19.1. All notices given by you to us must be given though our online system.
19.2. We may give notice to you at either the then current e-mail or postal address registered against your account with us.
20. Third party rights and transfer of rights and obligations
20.1. Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
20.2. The Contract is binding on you and us and on our respective successors and assigns.
20.3. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
20.4. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
21. Events outside our control
21.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
21.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
21.2.1. misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
21.2.2. strikes, lock-outs or other industrial action;
21.2.3. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
21.2.4. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
21.2.5. impossibility of the use of public or private telecommunications networks; and
21.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
21.3. Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
22. Waiver
22.1. If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
22.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
22.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
23. Severability
23.1. If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
24. Entire agreement
24.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
24.2. We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
24.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
25. Changes to our terms and conditions
25.1. We have the right to revise and amend these terms and conditions from time to time.
25.2. You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
25.3. No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.
Lyrical Courses Website Terms Of Use
We are Tansley Digital Limited operating under the brand name Lyrical Host and Lyrical Courses and we own and operate this website (‘Site’), https://www.lyricalcourses.com.
1. Your use of our Site is subject to these Terms of Use. By using our Site, you will be deemed to have accepted and agreed to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on our Site. Your use of our Site following changes to these Terms of Use will constitute your acceptance of those changes.
2. You are responsible for all access to our Site using your Internet connection, even if the access is by another person.
3. We reserve the right to restrict your access to our Site or part of it. Access to restricted areas of our Site may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).
4. We will use reasonable efforts to ensure that our Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of our Site will always be available and/or error free. In particular, our Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on our Site.
5. The intellectual property rights in our Site and all of the text, pictures, videos and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission.
5.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6. We provide our Site on an ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any content made available on our Site. To the maximum extent permitted by law, we expressly exclude:
6.1 All conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and
6.2 Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of our Site.
The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
7. Your permission to use our Site is personal to you and non-transferable. Your use of our Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:
7.1 use our Site for any fraudulent or unlawful purpose;
7.2 use our Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
7.3 impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with our Site; or express or imply that we endorse any statement you make;
7.4 interfere with or disrupt the operation of our Site or the servers or networks used to make our Site available; or violate any requirements, procedures, policies or regulations of such networks;
7.5 transmit or otherwise make available in connection with our Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
7.6 reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our Site;
7.7 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our Site. If you wish to reverse engineer any part of our Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;
7.8 remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from our Site;
7.9 frame or mirror any part of our Site without our express prior written consent;
7.10 create a database by systematically downloading and storing Site content;
7.11 use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from our Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
We reserve the right to revoke these exceptions either generally or in specific instances.
7.12 Our Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
7.13 You may create a link to this Site, provided that:
7.13.1 the link is fair and legal and is not presented in a way that is:
7.13.1.1 misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
7.13.1.2 harmful to our reputation or the reputation of any of our affiliates;
7.13.2 you retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so;
7.13.3 the link will not cause this Site or any content on this Site to be:
7.13.3.1 embedded in or ‘framed’ by any other website, or
7.13.3.2 otherwise displayed in a way different to the way originally intended by us.
We reserve the right to require you to immediately remove any link to our Site at any time and you shall immediately comply with any request by us to remove any such link.
This page was last updated on 28/08/2019